Refund policy

1.Full refund within 30 days

Within 30 days of the first payment we refund the full amount. We do not ask why and we do not need an explanation.

Write to info@stayed.io from your account email. One sentence is enough.

2.Cancel at any time

Cancel from the dashboard, through the billing portal. This stops the next payment.

Paid features keep working to the end of the period already paid for. The place, its reviews and its listings stay where they are; only the paid part stops.

3.After day 30

Months paid after that window are not refunded. Cancelling mid-month stops the renewal but does not refund the current month.

Where the fault is ours we refund regardless of the window: a double charge, a charge after cancellation, or a paid feature that did not work.

4.How the money comes back

The refund goes through Paddle.com Market Ltd, the merchant of record. It is returned by the same method it was paid, together with the VAT charged.

We process the request within two working days. After that the transfer usually takes up to 10 working days, depending on your bank.

You can also request a refund directly from Paddle, on its buyer page.

5.Before you dispute a charge with your bank

Write to us first. A chargeback suspends the account automatically while Paddle reviews the case, and it settles weeks slower than one email.